Last Modified on March 22nd, 2016
Our Privacy Commitment
This policy answers the following questions:
• What information do we collect about you and how do we use it?
• Will we share your personal information with third parties?
• What choices do you have about the collection and use of your personal information?
• What security measures do we take to safeguard your personal information?
What information do we collect about you and how do we use it?
Types of Information We Collect
Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access the RealSpace Features generally. However, you may be required to submit personal information to access certain aspects of the Site, the Software and the RealSpace Features. We may collect non-personal information such as your browser type, when you accessed the RealSpace Features and from what physical location you accessed the RealSpace Features. This information may be aggregated to measure the number of visits, average time spent, page views, and other statistics about users of the RealSpace Features. We also may use this data to monitor the RealSpace Features’ performance and to make the RealSpace Features easier and more convenient to use, including monitoring your usage of the RealSpace Features and contacting you if we think you could more fully utilize the RealSpace Features to which you are subscribed.
We collect personal information when you create an account through the RealSpace Features; subscribe to our newsletter; participate in registration forms, feedback forms or surveys; purchase a product through the RealSpace Features; receive customer or technical support; or participate in chat rooms, bulletin boards or other components of the RealSpace Features through which users may post or share content.
If you wish to receive communications about new products, services, features, or enhancements to the RealSpace Features that may be of interest to you, we require you to provide your email address. To create an account for the RealSpace Features, we require you to provide certain information to create your profile, including your name, email address, password, company name and the number of potential additional users of the RealSpace Features at such company. Providing additional information beyond what is required to create an account is entirely optional, but enables you to gain more from the RealSpace Features. When purchasing services through the RealSpace Features, you will also be required to provide a credit card number, billing address, phone number or other payment information. No information of this type will be collected unless you have registered for services that require it.
By submitting personal information through the RealSpace Features, you authorize RealSpace to share this personal information for the purposes identified herein and on the Site, such as responding to user inquiries, processing transactions, distributing materials, and requesting feedback.
Third Party Privacy Policies
How We Use Your Personal Information
We may use your personal information with non-personal information that we have collected in a manner such that the end-product does not personally identify you or any other user of the RealSpace Features. We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use your personal information in connection with the creation and development of analytical and statistical analysis tools relating to the use of the customer data we collect in providing the RealSpace Features (the “Analytical Data”). We are expressly authorized to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties, provided that we do not sell, trade, or otherwise transfer from us any part of the Analytical Data that personally identifies any RealSpace Features users.
Do Not Track
In compliance with California legislation, AB370, effective January 1, 2014, RealSpace’s practices in responding to “do not track” signals and collecting user information over time and across a network of websites when you visit the Site are as follows: We honor the request of “do not track” signals sent by your browser when you visit the Site. Additionally, RealSpace does not collect user information about your online activities over time and across different websites, or authorize third parties to do so.
The RealSpace Features use Google Analytics and other similar data analysis tools to help us learn about who visits the RealSpace Features and what pages are being viewed.
Our servers automatically record information that your browser sends whenever you access the RealSpace Features. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the RealSpace Features, if any, which RealSpace Features you use and from where, and when and how long you use them. We use this information to monitor and analyze how users use the RealSpace Features, to provide customer service and to maintain and improve the RealSpace Features. We may also collect similar information from emails we may send to you which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the RealSpace Features.
We do not knowingly collect personal information from children under 13, or allow them to create an account for the RealSpace Features. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times.
Will we share your personal information with third parties?
Sharing Your Information
• Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of RealSpace’s assets, user information, including personal information collected from you through your use of the RealSpace Features, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice on the Site.
Additional Information You Should Know About Third Parties
What choices do you have about the collection and use of your personal information?
Control of Your Information
You may update or delete your personal information or modify your account preferences for the RealSpace Features by accessing the account interface provided through the RealSpace Features. Please note that if you disable your account, we will keep your contact information on file, and may retain other account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities.
Opting Out of Receiving Communications From Us
If you no longer want to receive our newsletter, emails or other announcements, you may unsubscribe by writing to us at firstname.lastname@example.org, contacting us by telephone at +1 (888) 507-7677 or following the “unsubscribe” link at the bottom of our emails. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account.
Dispute Resolution for Residents of the European Union
What security measures do we take to safeguard your personal information?
The personal information that you provide to us is stored on servers, which are located in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the security of such information. In addition, we restrict access to personal information to RealSpace employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the RealSpace Features. All RealSpace personnel who have access to this information are trained in the maintenance and security of such information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the RealSpace Features and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems. Additionally, we do not retain private data such as your credit card number after the transaction for which such information is provided has been processed.
In the event that personal information you provide to us is compromised as a result of a breach of security, when appropriate we will take reasonable steps to investigate the situation, notify you and take the necessary steps to comply with any applicable laws and regulations.
Notification of Changes
Questions? Contact Us